Shipping policy

At Skin & Wicks, each product is thoughtfully handcrafted in small batches to ensure quality, safety, and luxury in every order. Please review our shipping policy below for details on processing, delivery, and shipping expectations.

📦 Processing Time

All Skin & Wicks products are hand-poured and prepared to order.

  • Processing time: 3–5 business days

  • During launches, holidays, or high-volume sales, processing may extend to 5–7 business days

  • Orders are processed Monday–Friday (excluding holidays)

You will receive a confirmation email once your order has shipped.

🚚 Shipping Methods & Delivery Times

Shipping times begin after processing is completed.

Shipping Method Estimated Delivery
Standard Shipping 3–7 business days
Expedited Shipping 2–3 business days
Priority Shipping 1–2 business days

Delivery times are estimates and may vary due to carrier delays or weather conditions.

📍 Shipping Locations

We currently ship within:

✅ United States (Domestic Shipping)

At this time, international shipping is not available.

💲 Shipping Rates

Shipping costs are calculated at checkout based on:

  • Package weight

  • Destination

  • Selected shipping speed

Promotional free shipping offers may be available during special events or promotions.

🔥 Warm Weather Shipping (Candles & Body Products)

Because many Skin & Wicks products are temperature-sensitive:

  • Orders may include protective packaging during warmer months.

  • Skin & Wicks is not responsible for minor softening or sweating caused by heat during transit.

  • Please bring packages indoors promptly after delivery.

📬 Order Tracking

Once your order ships, you will receive:

  • A shipping confirmation email

  • Tracking number for real-time updates

Please allow up to 24 hours for tracking information to update.

❗ Incorrect Addresses

Customers are responsible for entering the correct shipping address.

Skin & Wicks is not responsible for:

  • Orders shipped to incorrect addresses provided at checkout

  • Packages returned due to address errors

Additional shipping fees may apply for reshipment.

📦 Lost or Damaged Packages

If your order arrives damaged:

  1. Contact us within 48 hours of delivery

  2. Include photos of:

    • Product damage

    • Packaging

    • Shipping label

Email: skin.n.wicks@outlook.com

We will work quickly to resolve the issue.

🚫 Shipping Delays

Skin & Wicks is not responsible for delays caused by:

  • Postal carrier issues

  • Weather conditions

  • Holidays

  • Incorrect address information

💌 Questions?

For shipping questions or support, please contact:

Skin & Wicks LLC
📧 skin.n.wicks@outlook.com
🌐 www.skinwicksllc.com