Shipping policy
At Skin & Wicks, each product is thoughtfully handcrafted in small batches to ensure quality, safety, and luxury in every order. Please review our shipping policy below for details on processing, delivery, and shipping expectations.
📦 Processing Time
All Skin & Wicks products are handcrafted in small batches.
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Processing time: 3–5 business days
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During launches, holidays, or high-volume sales, processing may extend to 5–7 business days
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Orders are processed Monday–Friday (excluding holidays)
You will receive a confirmation email once your order has shipped.
🚚 Shipping Methods & Delivery Times
Shipping times begin after order processing is completed.
Economy Shipping: $9.99 — Estimated delivery 3–5 business days
Free Economy Shipping: Available on orders of $50 or more — Estimated delivery 5–8 business days
Delivery times are estimates and may vary due to carrier delays, weather conditions, holidays, or other circumstances outside our control.
📍 Shipping Locations
We currently ship within:
✅ United States (Domestic Shipping)
At this time, international shipping is not available.
💲 Shipping Rates
Our standard Economy Shipping rate is $9.99.
Free Economy Shipping is available on orders of $50 or more.
Any promotional shipping offers will be clearly displayed at checkout when applicable.
🔥 Warm Weather Shipping (Candles & Body Products)
Because many Skin & Wicks products are temperature-sensitive:
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Orders may include protective packaging during warmer months.
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Skin & Wicks is not responsible for minor softening or sweating caused by heat during transit.
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Please bring packages indoors promptly after delivery.
📬 Order Tracking
Once your order ships, you will receive:
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A shipping confirmation email
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Tracking number for real-time updates
Please allow up to 24 hours for tracking information to update.
❗ Incorrect Addresses
Customers are responsible for entering the correct shipping address.
Skin & Wicks is not responsible for:
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Orders shipped to incorrect addresses provided at checkout
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Packages returned due to address errors
Additional shipping fees may apply for reshipment.
📦 Lost or Damaged Packages
If your order arrives damaged:
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Contact us within 48 hours of delivery
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Include photos of:
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Product damage
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Packaging
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Shipping label
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We will work quickly to resolve the issue.
🚫 Shipping Delays
Skin & Wicks is not responsible for delays caused by:
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Postal carrier issues
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Weather conditions
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Holidays
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Incorrect address information
💌 Questions?
For shipping questions or support, please contact:
Skin & Wicks LLC
📧 hello@skinwicksllc.com
🌐 www.skinwicksllc.com